Why is Home Ease Organizing Company different?
We’re homies! A duo that works every session together to make your spaces tidy and functional in half the time. Through years of both friendship and co-working, we’re a well oiled machine of creative problem solving where two heads are definitely better than one. We love meeting new people and using our expertise to help create a more organized and positive environment for them to thrive in.
Why are you better than other organizing companies in the area?
We’re not! While we always hope to be a good fit with our clients, we understand that the nature of our business is very personal. You are inviting us into your homes and trusting us with your valued possessions. If we’re not for you, no worries! Your comfort level is the most important thing to us and we believe in full transparency 100% of the time. If you decide to go in a different direction, we hope you find the right team for you!
How do I get started?
Send us a message via our “Contact Us” page so we can learn a bit more about you, the areas you’d like us to tackle and your desired session dates/times. You can let us know in the form whether you prefer an email or phone response and we’ll do our best to respond within 24 hours. You’re also welcome to call/text us directly at (856-209-3610). If we’re unable to pick up when you call, please make sure to leave your info so we can get back to you ASAP!
What are your hours of operation?
Sessions are available by appointment Monday-Saturday with flexible hours ranging from 10am-6pm. Once we’ve discussed the areas you’d like us to tackle, we can estimate the number or hours/sessions needed.
What areas do you travel to?
We work primarily in South Jersey and the Greater Philadelphia Area (within 25 miles of zip code 08107). Further areas may be subject to a small fee to cover extra travel expenses.
How does payment work?
50% of the total cost for services rendered is due at least 48 hours prior to the start of your session(s) with the remaining 50% to be paid at the completion of services. All in-person consultations require an advanced non-refundable deposit of $100 that will be applied to services booked. We currently accept cash, checks ( both full payment upfront), Venmo (+2% transaction fee) and all major credit cards through Wix (+3.5% processing fee).
Do i need to tidy up before you come over?
Not at all! At your consultation we actually prefer to see your home on a “normal day” so we can pick up on your habits and provide you with practical solutions on how to keep things organized now and in the future. Clothes always piling up in the same corner? Looks like a great space for a hamper! You should never be ashamed or embarrassed about a messy space. We all have them and will never judge or criticize, only support and assist.
I’m anxious about decluttering…do I have to throw all my stuff away?
Absolutely not! “Maximalism” is NOT a dirty word and we would never tell you to trash your cherished items. While we always encourage a healthy purge, we love our trinkets and tchotchkes and want to see yours displayed in the way they deserve. If you’re worried about pairing down, we’ll work with you to help determine what items are worth keeping around and which ones we can say farewell to.
Do I need to be present during the session(s)?
After our consultation we should have all of the information we need to tackle each space, although you’re welcome to be as involved as you’d like. If you choose not to be present during our sessions we simply ask for your contact information so we can ask any questions we need answered along the way and reach out if there is any issue getting into/leaving your home.
How do you determine the length of a session?
Every home and individual space is different and we make every effort to provide an accurate estimation. That said, your estimation is subject to change depending on one or more of the following: size of the space(s), volume of items to be organized/moved/removed, client participation/decision making and accessibility to spaces. We will take care to discuss budgets and price points before committing to one or more sessions.
What if I need to purchase items or supplies?
If after our consultation we feel that any items should be purchased before our session(s), we will provide you with suggestions from our curated product list. Once the items are purchased, we will schedule the session(s) so the items are at your home before we arrive. Custom product sourcing and personal shopping services available upon request for an additional fee.
cancellation policy
When you book your session, you are reserving a time on our calendar that is no longer available to other clients. We kindly ask you to provide
48 hours notice for all rescheduling requests and cancellations so we may attempt to fill your time slot. Full reimbursement (minus consultation fee) is available for sessions canceled/rescheduled 48 hours or more in advance. Sessions canceled less than 48 hours before start of service will be subject to 50% of the total hours booked for that day. Please know that we never want our clients to have to pay additional fees. That said, we sill need to keep the lights on and feed our fur babies. We work every session as a team and rely 100% on the agreed upon schedule in order to earn our living so we thank you for understanding.
​
NO-SHOW POLICY
If you are not present to let us in or we are unable to enter your home on scheduled session days (and you have not contacted us in advance to reschedule or cancel) your session will be forfeited and you will not be reimbursed. (Again, we do NOT want to do this.)
​
PRIVACY & CONFIDENTIALITY
Your privacy is our priority and we will never share your personal information or any information shared during our time together. We want all of our clients to feel at ease while we’re in their homes and we are committed to our code of ethics. In order to show our work and market our business, we rely on images taken during our sessions. That said, we will never share any images without your full consent to do so.
FOR OUR SAFETY & YOURS
Please take care to remove and secure all weapons, firearms or other dangerous items in the areas we will be working in.
​
If you have any pets or small children that will be present on the day(s) of our session(s), please make sure they are secured away from the areas we will be working in. (But if they're friendly, we are MORE than happy to say hello!)
​
We reserve the right to refuse to work in any area that may be hazardous or deemed unsafe so please ensure that your home is reasonably clean. While we expect a minimal amount of required cleaning (wiping/sweeping unearthed surfaces etc.), we are organizers, not cleaners, and want to make the most efficient use of our time on our allocated task. We ask that any excessive pet dander, dust, or any other unsightly items be removed prior to our arrival.
LIMIT OF LIABILITY
Home Ease Organizing Company uses reasonable care in the performance of our services. We do not accept responsibility for any damage or loss to your person or property that is not the result of gross negligence of Home Ease Organizing Company. Liability is limited to the amount of service fees billed. We are not liable for consequential or incidental damages.